Booking systems
Calendars, staff, rooms and payments in one place, with reminders sent automatically.
For exampleA clinic booking system with deposits, staff rotas and reminder texts.
Custom software that fits how you actually work.
Booking systems, portals, dashboards and internal tools, with AI agents built for your business to take the admin off your plate. For start-ups, growing businesses and larger organisations.
- Built around your process
- AI agents built for you
- Connects to your tools
- Fixed quote
01 / What we build
When off-the-shelf doesn't fit.
Software shaped around the way your team already works, replacing the workarounds that slow you down.
Customer portals
Customers log in to see orders, quotes, documents and progress, so they stop phoning to ask.
For exampleA portal where building clients track jobs, approve quotes and pay invoices.
Dashboards
The numbers that matter to your business, live, on one screen.
For exampleDaily sales, bookings and stock across two shops, on one page.
Internal tools
Replace spreadsheets, paper forms and copy-and-paste with a tool built for your team.
For exampleA job-sheet tool that turns site notes into invoices.
02 / One system
From spreadsheets and phone calls to one system.
Most businesses run on a patchwork of tools that don't talk to each other. We replace it with one place your whole team works from.
Before
- Spreadsheets
- Paper forms
- Email threads
- Phone calls
- Messages
- Copy and paste
- Sticky notes
AfterLive
Your system
- Customers
- Jobs and bookings
- Quotes
- Invoices
- Reports
03 / AI agents
Agents at workAgents that take the admin off your plate.
Not chatbots. AI agents built into your system that do real work, all day. You stay in charge: anything important waits for your approval.
Answers enquiries
Replies to common questions and passes real leads to you.
Prepares quotes
Turns an enquiry or site notes into a draft quote, ready for you to check.
Cuts admin
Fills in forms, chases invoices and writes up notes.
Reports for you
Sends a short summary of the day, so you know where things stand.
04 / How it runs
Start small, grow it in stages.
- 01 / 05
Free call
30 minWhat is slowing you down, and what good would look like.
- Call booked
- Goals and pain points noted
- Next steps agreed
- 02 / 05
Map how you work
DiscoveryWe look at your current process and tools before suggesting anything.
- Current tools listed
- Process mapped end to end
- Quick wins spotted
- 03 / 05
Fixed quote and plan
Fixed quoteWhat we will build first, what it costs and when it will be ready.
- Scope written up
- Price fixed
- Launch date set
- 04 / 05
Build in stages
Check-insThe most useful part first, in your hands early, with regular check-ins.
- First stage built
- Preview shared with you
- Your feedback added
- 05 / 05
Launch and support
LiveWe put it live, train your team and stay on hand afterwards.
- Put live
- Team trained
- Support plan running
How much does custom software cost?
It depends on what the software needs to do and how many of your tools it connects to. We quote after a free 30-minute call. You get a fixed price and a plan before any work starts, and you can begin with one focused stage to keep the first cost down.
What can an AI agent do for my business?
We build each agent around how you work, so it does the jobs that take up your time. Typical examples are answering enquiries, preparing quotes, chasing invoices and writing up notes. Anything important waits for your approval before it goes out.
Do you sell ready-made AI agents?
No. Every agent we build is made for your business and your process. We also run AI agents in our own product, TownsMarketing, which turns one sentence into a finished local ad. Our clients get their first TownsMarketing ad free.
Can it work with the tools we already use?
Usually, yes. We connect to your accounts, payments, email and calendar tools wherever they allow it, so information is entered once instead of copied between systems. If something cannot connect, we tell you on the free call, before you commit to anything.
Can we start small?
Yes. A first stage is often one focused tool, such as online booking or a quote builder. It is quoted on its own, so you can see it working before deciding on the next stage.
Is custom software only for big companies?
No. Digital Towns builds custom software for start-ups, growing businesses and larger organisations. Starting with one focused tool, such as online booking or a quote builder, keeps the first stage affordable, and each later stage is quoted separately when you are ready.
What happens after launch?
Our support and care service covers hosting, updates and fixes, so the software keeps running while you get on with your business. When you are ready for the next stage, we quote it the same way as the first: a fixed price, agreed before any work starts.
Where are you based?
Digital Towns is based in the Victoria Building, Middlesbrough, in the Tees Valley. We build custom software and AI agents for businesses across the UK, from start-ups to larger organisations. Book a free 30-minute call to talk through what you need.