Privacy Policy

Last Updated: January 2026

1. Introduction

Digital Towns Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy details how we collect, use, and safeguard your personal data in compliance with the UK Data Protection Act 2018 (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Information We Collect

We may collect and process the following data about you:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, telephone number, and business address.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Contractual Performance: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Third-Party Services & Analytics

We utilize trusted third-party service providers to facilitate our operations and analyze website performance. These providers act as data processors on our behalf:

  • HubSpot: Used for Customer Relationship Management (CRM) and managing inquiries.
  • Google Analytics: Used to understand website traffic and usage patterns.
  • Meta (Facebook) Pixel: Used for conversion tracking and measuring the effectiveness of advertising campaigns.

We ensure that all third-party providers respect the security of your personal data and treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under the UK GDPR in relation to your personal data, including the right to:

  • Request access to your personal data (Subject Access Request).
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent.

If you wish to exercise any of these rights, please contact us.

7. Contact Us

Digital Towns Ltd is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us at:

Email: hello@digitaltowns.ai
Registered Office: Launchpad, Victoria Building, Victoria Road, Middlesbrough TS1 3AP